Refund Policy

The short version: try it free, and if you’re charged and it isn’t for you, you get your money back.

The free trial

Every organization starts with a 14-day free trial, with no card required. You’re only charged if you choose a plan.

30-day money-back guarantee

If you’re charged — monthly or annual — and decide FieldBase isn’t for you, request a refund within 30 days of that charge and we’ll refund it in full. No questions asked.

Cancelling

Cancelling stops all future charges. You keep full access until the end of the period you’ve paid for, and after that your records stay readable and exportable.

How to request a refund

Email hello@fieldbaseledger.com from your account email, or reply to your Paddle receipt. Paddle.com is the Merchant of Record for all our orders and processes refunds, which typically reach your card within 5–10 business days.